Toll free number incompatibility is bad
August 10, 2006 · Filed Under Telecom
We are talking of Telecom revolution in India and boasting about lowest rates in India. But everything is coming at some cost. Poor QoS and customer service, lack of security and incompatibility between operators. What ? Yes did you know that Toll Free calling is incompatible between telecom service providers. If a company provides a 1-800 Toll Free number, then you can’t dial the same from your Bharti-Airtel phone and you have to call from your BSNL or MTNL land phone only. Strange? It sucks big time!!!
If such small issues can’t be taken care off, are the Indian telcos ready for Number Portability ?
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[...] Early August I had written about Toll Free Number incompatability between various operators. Every operator was allowed to have its own 1-800 series, but the number reachable from a phone within its own network only. Companies like Dell opted for a Toll free number on BSNL network due to the number of subscribers BSNL has and hence private operators like Reliance Communications Ltd and Bharti Tele-ventures Ltd are now forced to tie-up with BSNL and sort the issues. [...]