Anil Ambani controlled Reliance Communications Ventures plans to provide broadband, interactive TV and media solutions in association with OCC – Orbit communnications of Bahrain in the Gulf. The solution is branded as RiTV(most probably an acronym for Reliance India TV) and will service the hospitality sector(all 5 star and 4 star hotels) initially in the Middle East in association with OCC.
Their is a huge demand for Indian content in the Gulf, especially Bollywood movies.
The Saga of lies….
Reliance info comm foray into the Wimax (Wifi Internet provider) came with lots of promises
and today even after 3 yrs it stands as a bag full of lies.
The scenario which i am portraying is not in terms of money but covers greater issue an
issue of trusting the company which deals with not only internet but also trades in stock –
market , power sector investments and various segments such as food etc which touches
customers life and their trust in the organization.We trust them with our life when we
consume their food product,we trust them with our belief when we hear information from them
and we trust them with our life and future when we invest our life savings with them…
But question arises here… is our trust one sided only… are they misusing our trust for
small profits … is their policy itself based on lies ,mislead and cheating customers from
step to step no matter how small or how low the organization stoops to have its share of
profit by scraping and slicing the trust and the hard earned money of the costumer.Well this
organization certainly does that… its not story of mine but millions other who have been
cheated and today may be this blog makes the world hear and see the truth.
Day 1 : A call from reliance info comm telling immediate installation of equipment on
payment of installation charges: 500 bucks.I paid it and to my surprise 10 days had passed
before installation finally took place.
Day 11: The system was setup and the net connection was finally completed.
Day 12: Oops… No Net Connectivity : Call to costumer care to put a complaint
came with a pleasant surprise :Sorry your details are not updated.But they promised to
rectify it within 24 hrs.
Day 13: I placed another call to the call center… *** Why am i mentioning the calls to
call center ? Answer : I am paying for each callcharges@per minute from my pocket and i
finally get to hear a voice only after auto-voice response has been processed. ***
Day 14:Same as above : only difference i called 4 times.
Day 15 …. Day ….Day 18…. Till day… ( I think the promised 24 hrs of the first call
was never fulfilled.)
Now the cherry top to the story :
Even after so many days the excuse given to me is: Sorry sir,your details have not been
updated on out system.
Well if a organization cannot update a simple request details of where he has installed his
system ,how can we expect them to handle our money,how can we trust them with our life cause
here every time they were deceiving me… lying to me … with no sense of responsibility
and utter ignorance towards the needs and care of customer… The reason : Customer already
paid 500 bucks … he has to pay his monthly committed bill amount … and worst the
ignorance he’s just one customer from a large customer pool… why care for one customer.
Nothing would be an apt than my story as a classic satire
and its quiet a comic relief if you read about the way they talk about “Dreams” on their
website :
http://www.reliancecommunications.co.in/webapp/Communications/rcom/Aboutus/aboutus_home.jsp
I am not writing this letter as a complaint about Reliance Infocomm , Reliance
Communications India.
But pose a question to the Investors who invest in this company in stock market, individuals
who consume their food products, people who trust their information network and all the
people who are related to Reliance Communications India, putting their trust ,hopes
,aspirations and dreams…
The Question is : Can you really trust them? Are they worth it… Because amongst all this
…
you and i are finally one amongst their large customer pool…?
Think is there any other organization available… if you have already placed your trust
just re-eval your options available because an organization that deceives one customer would
not hesitate for others and especially if the stakes a higher… and stock profits are
better.
Place : Bangalore.
Date : 1st July 2008
– Salil Shekharan
salil_shakes@yahoo.com